A: Just email your art to email@example.com and our team will get it done at the earliest.
A: Email your art with any instructions to firstname.lastname@example.org, our team will review the requirements and will send you a detailed quote. Once the quote is approved the order will be created in our system and the details will be emailed to you for your reference.
A: We can download the files from your FTP server or you can upload the files to our FTP server. Details of FTP server will be provided on request.
A: Yes, your account details will not be disclosed at any costs.
A: You can pay us through PayPal, for large invoice values we prefer bank transfers.
A: No, everyone can use our services with ease. When you send the first email the email address will be recorded in our database.
A: Registered members can track the order details from our website.
A: You can send files in any format; our team will convert the files to the desired format and will work on it.
A: Don't worry, you can write down your requirements or scribble the art you want to create and email us a scanned copy. Our creative team will work on your requirement and will give you options from which you can choose the best one.
A: Yes, please email us the product mock-up along with the art files. We will set the art inside the mock-up and send it back to you.
A: Once the job is done an email will be send to you with a link to the Customer Approval page. You can review the completed art and approve it or request for revision(s).
A: After your approval and successful payment, we will email you the file(s) in the requested format.
A: We can provide almost any format based on your requirement like .eps, .ai, .pdf, .cdr etc.,
A: We work the same days as our customers, which help to maintain a quick turnaround time. The turnaround time is based on the complexity of the image you send us. Normally we deliver within 24 hours. If you let us know your emergency, top priority will be given to your job.
A: We have an experienced team of quality controllers who proof the completed design, so that the customer expectation and vendor specification are met before it is send to the customer.
A: The file formats that you can send us is .jpg, .gif, .bmp, .tif, .ai, .eps. It is better to email .jpeg or .gif since the file size will be smaller.
A: After your approval and successful payment, we will email you the PDF and DST (or any other format) file.
A: We normally provide DST file format; but can provide any file format based on your requirement.
A: The turnaround time is based on the complexity of the image you send us. Normally we deliver within 24 hours. If you let us know your emergency, top priority will be given to your job.
A: We can do 20 to 30 samples totally free, if you want more still we can do it for a marginal rate. Just mail us the art files to email@example.com or give us access to the location from where in we can download the files.
A: If permitted we can hook in to your network through VPN and access the software used by your internal team so that we can follow the same process and turnaround the work quickly. The files can be accessed from the same network and worked effectively.
A: The pricing model for Promotional Products companies is based on the volume of work. Since we are going to work on a mix of jobs we will have a competitive pricing structure compared to Retail customers.
A: You can test our skills first by getting a few samples done for free. Once you are happy just give us a few orders a day, which will be done by our team and 100% proofed at our end. We are confident our team will get used to the process quickly and learn things based on the feedback from your team. Slowly and steadily we can increase the orders done on a daily basis. Our team will work the exact hours as your internal team, so that the customers can be served better.
A: Yes, we can create mock-up for your products. If you could send the product image, color, and imprint details we can create the mock-up for you.